PRIVACY POLICY

Xirsys respects the privacy of every individual who visits our websites. This privacy statement provides notice of the standards and terms under which Xirsys protects the privacy of information supplied by visitors to websites that are owned and operated by Xirsys. This privacy statement provides notice of our information collection practices and of the ways in which your information may be used. This policy may change from time to time, and will be noted in the date below. Please check back periodically to review this information.

What information do we collect?

We collect 3 different types of information from the use of our sites and/or products:

Information from tracking technologies
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘Do we use cookies?’ section below for information about cookies and how we use them.

Account information
We collect information from you when you place an order for our service or when you update your account information. When ordering or registering on our site, you may be asked to enter your name, e-mail address, account password, company, phone number, credit card information and/or billing address, and you may update any of this information at any time through your account. Any information you provide through registering your account or updating your account will be collected.

Account usage data
We collect usage data from you when you use your Xirsys account. This may include information about your traffic, such as how much traffic you have, any traffic behavior, what geographic locations you use, your Stun vs Turn usage, etc. We may also collect information on your application, such as what client or framework you use, in order to help you with support issues or for service improvements.

What do we use your information for?

Any of the information we collect from you through tracking technologies is used to analyze and understand how visitors to the Xirsys site are using it and to help us improve our site and customer experience.

Any of the information we collect from you through your account may be used in one of the following ways:

To process transactions
Your information may be used to create an account and process any transactions related to your monthly subscription or account usage. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose & delivery of the purchased product or service requested.

To communicate with you about your account
The email address you provide for order processing may be used to send you information and updates pertaining to your order in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe option and instructions at the bottom of each email.

Any of the information we collect from you through your account usage may be used to properly bill your account for your use of our service, to help you with support issues, for marketing purposes or to help evaluate and improve our service.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We always use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is not stored on our servers.

Any account information that is stored on our database, such as your name, email, company, password, etc, is stored on a secure server that is behind strict firewalls and monitored frequently for any hacking attempts.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. If we discover we have received any personal information from a child under the age of 13 in violation of this policy, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 13, please contact us at experts@xirsys.com.

Your Consent

By using our site, you consent to our privacy policy. If we make any changes to our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified August 2017.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time by emailing experts@xirsys.com or in writing at:

Xirsys
25061 Avenue Stanford, Unit 10
Santa Clarita, CA 91355
USA